Modern help desk, powered by Spella AI
Spell Help Pro. A help desk your agents will actually enjoy using.
Shared inboxes, SLAs, macros, internal notes, watchers, branded customer portal, CSAT surveys, and Spella AI drafting replies in your team's voice. Standalone or as a module inside Spell CRM Pro.
- AI drafted replies
- Shared inboxes and SLAs
- Branded customer portal
- Standalone or integrated
Two deployment options
Standalone product or CRM Pro module
Spell Help Pro runs on its own for teams that only need help desk, and also lives inside Spell CRM Pro for teams that want CRM, support, marketing, telephony, and messaging in one workspace.
What Spell Help Pro is
A modern help desk built for teams that got tired of clunky, expensive support ticketing suites. Spell Help Pro focuses on the things support teams actually spend their day on. Reading, replying, escalating, closing, and reporting. Everything else stays out of the way.
Core capabilities
Shared inboxes with clean assignment rules and ownership
SLAs by priority, queue, or customer tier
Macros and saved replies for repetitive answers
Internal notes, watchers, and full ticket history
Auto ingest of support emails from your existing inbox
CSAT surveys and reporting on team performance
Branded customer portal with public and private tickets
Who it is for
Built for support teams that want less friction.
Support teams leaving clunky, expensive ticketing suites
Teams that support customers by email and need SLAs they can actually keep
Businesses that want a branded customer portal with public and private tickets
Teams on Spell CRM Pro who want support next to sales and marketing
Powered by Spella
Spella inside Spell Help Pro
Drafts replies in your team's voice by reading the full thread and past replies
Classifies incoming tickets by topic, urgency, and sentiment
Routes tickets to the right queue or agent
Summarizes long threads on demand
Flags customers at risk from tone shifts, response gaps, or SLA misses
Grows the knowledge base as solved tickets turn into macros and articles
Questions
Spell Help Pro questions.
Can it read our existing support inbox?
Yes. Support emails are ingested automatically from your existing inbox and become tickets with clean assignment rules.
How are SLAs set?
By priority, queue or customer tier, so the most important customers are handled first.
Is there a customer portal?
Yes. A branded customer portal with public and private tickets.
What does Spella do in Help Pro?
She drafts replies in your team's voice, classifies and routes incoming tickets, summarizes long threads, flags customers at risk, and grows the knowledge base as solved tickets become macros and articles.
How do we measure the team?
CSAT surveys and reporting on team performance are built in.
Is Help Pro a standalone product?
Yes. It runs on its own for teams that only need a help desk, and as a module inside Spell CRM Pro.