Spella covers both the inbound voice surface where most leads are lost. The web visitor who can't find what they need, and the phone caller who goes to voicemail.
Spella is embedded on your website as a chat widget with voice mode. Visitors click Talk to Spella and have a real time voice conversation. No typing, no waiting for a form.
Spella answers inbound phone calls with a natural, human like voice. She conducts structured conversations, collects information, confirms details, and takes action on the spot.
Traditional voicemail and Press 1, Press 2 menus were designed when this was the best you could do. Spella is what answers a phone call should feel like now.
Built for real businesses that need their phone and their website to actually convert.
Spella does not sound like a robot or an IVR menu. Natural inflection, warmth, and conversational rhythm. Like a knowledgeable colleague, not a recording.
One question at a time. Waits for the answer. Adapts to how people actually talk. If someone says "sometime next week," Spella suggests a specific slot to keep things moving.
After every interaction, Spella sends a confirmation text to the caller's phone and an email with full details, all stored securely in your system.
No office hours limits, no staffing gaps, no missed calls. Spella is always on for nights, weekends, holidays, and overflow.
Visitors choose to talk by voice or type in the chat widget. Voice mode shows an animated waveform and status. Either way, the same Spella, same quality.
Spella can be configured for multiple languages with natural pronunciation and localization, both voice and text. Useful for service businesses with diverse customer bases.
When a caller asks for a human or the conversation needs judgment Spella does not have, she transfers cleanly to your team with the full context already summarized.
Spella detects frustration, urgency, or distress and routes accordingly. Calmer calls handled in flow, urgent ones escalated to a real person without delay.
Every call is transcribed and searchable in the dashboard. Find that one caller, that one quote, that one objection without scrolling through recordings.
Every call ends with a plain language summary delivered to the right inbox or CRM record, so your team picks up exactly where Spella left off.
Send business hours calls to humans and after hours calls to Spella. Or route by language, by region, by intent. Configurable per number, per time, per case.
Automatic recording disclosure where required, opt out handling, configurable retention, and role based access to call logs and recordings.
Call volume, intent breakdown, conversion rate, common questions, top objections. Spella surfaces patterns your team can act on, not just numbers.
Pick the voice, accent, and tone. Brand specific knowledge base. Custom conversation flows per use case. Your own phone number.
Spella drops onto your website with a single script tag. No code changes, no rebuild, no new infrastructure. Works on every page of your site immediately.
Spella Voice fits any business where the phone and the website are how customers reach you and where missed contact equals lost revenue.
Patient appointment scheduling, after hours call handling, prescription refill requests, appointment reminders, and triage routing to the on call clinician.
Book cleanings, checkups, and consultations. Handle spa and salon appointments, class registrations, and rescheduling without staff interruption.
Client intake, consultation booking, after hours lead capture, appointment confirmations, and rescheduling for legal, accounting, and advisory firms.
Service appointment booking, test drive scheduling, and after hours inquiry handling for dealerships and service centers.
Showing requests, property inquiries, agent intake, and tenant maintenance triage for property management teams.
Reservations, takeout orders, hours and menu questions, and waitlist management without tying up the host stand.
Quote requests, urgent dispatch, and appointment scheduling for HVAC, plumbing, electrical, and contractor businesses.
Enrollment inquiries, info session booking, and routine administrative questions for schools, training centers, and continuing education programs.
Claim intake triage, policy questions routed to the right agent, and after hours coverage for brokers and agencies.
Order status checks, delivery scheduling, dispatch coordination, and driver intake without overloading the dispatch desk.
Estimate requests, on site visit scheduling, and overflow call handling so the office never misses a job request, even mid pour or mid install.
Meeting scheduling, visitor management at the front desk, internal helpdesk voice assistant, and overflow for the reception line.
Two simple flows. One Spella behind both.
Two ways to experience Spella before you book a call.
Spell Solutions is an AWS Partner delivering cloud, AI, engineering, managed services, contact center setups, and marketing automation for measurable business outcomes.
AWS Partner. AWS, Azure, Google Cloud. Email, SMS, WhatsApp.