AI Voice Assistant. For your website and your phone.
Spella Voice. The AI that answers your calls and talks to your visitors.
Ultra realistic voice conversations on your website and over the phone. Spella answers calls, helps visitors, books appointments, and sends confirmations 24 hours a day, in a natural human voice.
- 24/7 answering
- Books on the call
- SMS and email confirmations
- Voice and text in one widget
Live phone demo
Call +1 (832) 318-0567
Spella will greet you, book a demo appointment for you in under 2 minutes, and send the confirmation by SMS and email before you hang up.
Two surfaces, one Spella
The same Spella. On your website and on your phone.
Spella covers both the inbound voice surface where most leads are lost. The web visitor who can't find what they need, and the phone caller who goes to voicemail.
Website voice assistant
Visitors can talk, not type.
Spella is embedded on your website as a chat widget with voice mode. Visitors click Talk to Spella and have a real time voice conversation. No typing, no waiting for a form.
Answers questions about your services, products, and company
Guides visitors to the right page with clickable links
Suggests booking a consultation when interest is detected
Works on desktop and mobile browsers, no app to install
Remembers conversation context across turns
Falls back to text chat seamlessly if voice is not convenient
Phone voice agent
Every call answered, every time.
Spella answers inbound phone calls with a natural, human like voice. She conducts structured conversations, collects information, confirms details, and takes action on the spot.
Answers every call instantly with no hold time and no voicemail
Asks the right questions one at a time
Confirms details back to the caller before taking action
Books appointments and stores them in your system
Sends SMS and email confirmations automatically
Handles interruptions and follow up questions naturally
Keeps calls concise and professional, typically under 2 minutes
Not your old IVR
The difference between a phone tree and a conversation.
Traditional voicemail and Press 1, Press 2 menus were designed when this was the best you could do. Spella is what answers a phone call should feel like now.
Traditional IVR or voicemail
Press 1 for sales, Press 2 for support menu trees
Robotic, monotone voice
Limited to pre recorded responses
Caller leaves a voicemail and waits for a callback
No confirmation sent. The caller wonders if you got it
Office hours only. Nights, weekends, and holidays go to voicemail
No record of what was said, no transcript, no insight
Powered by Spella AI
Spella Voice
Natural conversation. The caller just talks
Warm, expressive, human like voice with brand appropriate tone
Understands context and adapts to how people actually speak
Instant resolution. Books on the spot, transfers to a human when needed
SMS and email confirmation sent in seconds
24 hours a day, every day of the year
Searchable transcripts and after call summaries for every call
Key features
Built for real businesses that need their phone and their website to actually convert.
Ultra realistic voice
Spella does not sound like a robot or an IVR menu. Natural inflection, warmth, and conversational rhythm. Like a knowledgeable colleague, not a recording.
Smart conversation flow
One question at a time. Waits for the answer. Adapts to how people actually talk. If someone says "sometime next week," Spella suggests a specific slot to keep things moving.
Instant SMS and email confirmations
After every interaction, Spella sends a confirmation text to the caller's phone and an email with full details, all stored securely in your system.
24/7 availability
No office hours limits, no staffing gaps, no missed calls. Spella is always on for nights, weekends, holidays, and overflow.
Dual mode, voice and text
Visitors choose to talk by voice or type in the chat widget. Voice mode shows an animated waveform and status. Either way, the same Spella, same quality.
Multilingual ready
Spella can be configured for multiple languages with natural pronunciation and localization, both voice and text. Useful for service businesses with diverse customer bases.
Live human handoff
When a caller asks for a human or the conversation needs judgment Spella does not have, she transfers cleanly to your team with the full context already summarized.
Sentiment aware routing
Spella detects frustration, urgency, or distress and routes accordingly. Calmer calls handled in flow, urgent ones escalated to a real person without delay.
Searchable call transcripts
Every call is transcribed and searchable in the dashboard. Find that one caller, that one quote, that one objection without scrolling through recordings.
After call summaries
Every call ends with a plain language summary delivered to the right inbox or CRM record, so your team picks up exactly where Spella left off.
Custom routing rules
Send business hours calls to humans and after hours calls to Spella. Or route by language, by region, by intent. Configurable per number, per time, per case.
Compliance aware recording
Automatic recording disclosure where required, opt out handling, configurable retention, and role based access to call logs and recordings.
Analytics and insights
Call volume, intent breakdown, conversion rate, common questions, top objections. Spella surfaces patterns your team can act on, not just numbers.
Customizable persona
Pick the voice, accent, and tone. Brand specific knowledge base. Custom conversation flows per use case. Your own phone number.
One script tag for the web
Spella drops onto your website with a single script tag. No code changes, no rebuild, no new infrastructure. Works on every page of your site immediately.
Use cases
Spella Voice fits any business where the phone and the website are how customers reach you and where missed contact equals lost revenue.
Healthcare
Patient appointment scheduling, after hours call handling, prescription refill requests, appointment reminders, and triage routing to the on call clinician.
Dental and wellness
Book cleanings, checkups, and consultations. Handle spa and salon appointments, class registrations, and rescheduling without staff interruption.
Professional services
Client intake, consultation booking, after hours lead capture, appointment confirmations, and rescheduling for legal, accounting, and advisory firms.
Automotive
Service appointment booking, test drive scheduling, and after hours inquiry handling for dealerships and service centers.
Real estate
Showing requests, property inquiries, agent intake, and tenant maintenance triage for property management teams.
Restaurants and hospitality
Reservations, takeout orders, hours and menu questions, and waitlist management without tying up the host stand.
Home services
Quote requests, urgent dispatch, and appointment scheduling for HVAC, plumbing, electrical, and contractor businesses.
Education
Enrollment inquiries, info session booking, and routine administrative questions for schools, training centers, and continuing education programs.
Insurance
Claim intake triage, policy questions routed to the right agent, and after hours coverage for brokers and agencies.
Logistics and distribution
Order status checks, delivery scheduling, dispatch coordination, and driver intake without overloading the dispatch desk.
Trades and field services
Estimate requests, on site visit scheduling, and overflow call handling so the office never misses a job request, even mid pour or mid install.
Corporate
Meeting scheduling, visitor management at the front desk, internal helpdesk voice assistant, and overflow for the reception line.
How it works
Two simple flows. One Spella behind both.
Website voice
From browse to booked, without leaving the page.
Visitor opens the chat widget and clicks Talk to Spella
Spella greets them by voice
Visitor speaks naturally. Spella listens and responds
Conversation continues hands free until the visitor ends it
All exchanges are available in the chat history afterward
Phone agent
From ring to confirmed, in under 2 minutes.
Customer calls your business number
Spella answers instantly with a warm greeting
She asks structured questions one at a time. Name, reason, urgency, preferred time
She confirms all details back to the caller
She books the appointment and sends SMS plus email confirmation
Call complete with an after call summary delivered to your team
Integrates with the systems you already use
Your existing phone system, or a new business number we provision
CRM systems including Spell CRM Pro or custom integration with your CRM
Calendar systems for live availability checking and booking
Email and SMS providers for instant customer confirmations
Your website with a single script tag. No code changes needed
Spell Solutions products including QMS, CMMS, Ledger Pro, and Vendra
Engagement model
Pilot.
Start with one use case (often appointment booking) on one phone line so you can measure the lift before expanding
Expand.
Add website voice, additional conversation flows, multilingual support, and more lines as the pilot proves out
Managed.
Spell Solutions handles setup, voice tuning, knowledge base updates, and ongoing optimization as your business and offer changes
Secure and compliant by design
All interactions logged and auditable
Data stored securely with role based access to call logs and recordings
Designed with healthcare and professional services privacy requirements in mind
Automatic recording disclosure where required by jurisdiction
Configurable retention windows and caller opt out handling
Knowledge base scoped per business so Spella only speaks to what you have approved
Try Spella right now
Two ways to experience Spella before you book a call.
1. On this site. Click the chat bubble in the corner and pick Talk to Spella
2. By phone. Call +1 (832) 318-0567. Spella will book a real demo appointment with you in under 2 minutes