Automotive service operations, inside Spell CRM Pro
Spell Auto Service Pro. Run every service visit from booking to vehicle release.
Bring appointments, workshop capacity, vehicle check in, inspections, estimates, approvals, repair orders, customer communication, and billing handoff into one connected operational workspace.
- Digital vehicle check in and condition reports
- Customer estimate approval before work begins
- Multi location workshop visibility
- Connected billing through Spell Business Pro
One workflow for the complete service visit
Keep the customer, vehicle, workshop, and commercial workflow connected.
Spell Auto Service Pro replaces disconnected appointment books, paper inspection sheets, informal approvals, and isolated job cards with a controlled service journey. Every visit can move through a defined workflow while the team retains the customer, vehicle, communication, and billing context.
Book
Accept a public web booking or a voice assisted booking.
Schedule
Assign the visit to a branch, bay, service advisor, and time.
Check in
Record the vehicle condition, mileage, photos, and customer signature.
Inspect
Complete a multi point inspection with results, notes, measurements, and photo evidence.
Approve
Send an estimate and capture the customer's electronic decision.
Repair
Control approved labor and parts through the repair order workflow.
Quality and ready
Move completed work through quality control and notify the customer when the vehicle is ready.
Invoice and release
Hand approved work to Spell Business Pro and control pickup using payment status and a gate pass.
Retain
Preserve vehicle history and follow up on inspection, registration, warranty, and service reminders.
Workshop control
Workshop control without the paperwork gaps.
Appointments and bay scheduling
Manage branch calendars, service bays, appointment times, assigned advisors, vehicle details, and scheduling conflicts. Convert a confirmed appointment into a repair order without re entering the visit.
Digital vehicle check in
Create a signed vehicle condition report with mileage, notes, annotated condition information, and photo evidence before work begins.
Multi point inspections
Record pass, attention, fail, or not applicable results. Add measurements, technician notes, and photos, then convert recommended or failed items into repair order lines.
Estimates and customer authorization
Send the customer a secure estimate link, present the proposed work, and capture an electronic approval or decline. A configurable control can require approval before work starts.
Repair orders and job board
Track each job through booked, checked in, inspecting, estimate, approved, in progress, quality control, ready, invoiced, and closed states, on a searchable list or a visual workflow board.
Vehicle release controls
Record pickup, apply or waive configured late pickup storage charges, and issue a QR enabled gate pass. The release workflow can warn the team when payment has not been confirmed and retain an auditable override where authorized.
Customer experience
Give customers clarity at every important decision.
Customers can request service online, receive appointment communication, review inspection findings, approve an estimate electronically, receive a vehicle ready notice, and access invoice or payment information from connected workflows. Less ambiguity for the customer, a clearer evidence trail for the workshop. Email and SMS behavior depends on tenant configuration.
Public booking link
A branded booking link with a configurable business slug, with email confirmation for web bookings.
Voice assisted booking
A voice booking integration surface for returning customer lookup and appointment creation.
Shared digital inspection
Customers review inspection findings through a secure link.
Electronic estimate approval
A secure estimate with electronic approval or decline, captured before work begins.
Vehicle ready notification
The customer is notified the moment the vehicle clears quality control.
Invoice and payment notices
Invoice and payment link notifications when supplied by Spell Business Pro.
Gate pass delivery
A QR enabled gate pass with guard validation at release.
Vehicles and history
Keep the vehicle record connected to every visit.
Maintain customer vehicles, identifiers, VIN information, mileage history, service history, and upcoming reminders in the same environment as appointments and repair orders. VIN lookup and decoding support is present, subject to the configured data source and regional availability.
Customer vehicle records
Vehicles, identifiers, and VIN information linked to the customer.
VIN lookup and decoding
Integration for vehicle identification, subject to regional availability.
Odometer history
Mileage recorded at every visit.
Linked visits
Appointments and repair orders connected to the vehicle record.
Reminder dates
Inspection, registration, and warranty reminders on the vehicle.
Service history context
The full visit history on the vehicle record.
Multi location operations
Standardize operations across every branch.
Create and manage workshop locations, assign staff to branches, configure service bays, identify the primary location, and compare performance across locations. Authorized users can view an all branch rollup or focus on a selected branch.
Location and branch management
Branches with a primary location designation.
Branch staff assignment
Advisors, technicians, and guard users assigned per branch.
Bay setup by location
Service bays configured for each workshop.
Location scoped operations
Schedules and repair orders scoped to the branch.
Branch dashboards
Branch level and all branch dashboard rollups.
Gate pass validation
Guard user assignment for release validation.
Operational visibility
See what is happening in the workshop now.
The Spell Auto Service Pro dashboard surfaces cars in the workshop, open repair orders, estimated service revenue, average repair order value, workflow status, labor versus parts composition, weekly trends, upcoming commitments, and reminders. Branch performance views give multi location operators a consistent operating picture.
Dashboard revenue figures are labeled as estimated. Finalized accounting reports remain in the connected business system.
Spell Business Pro connection
Connect workshop operations to invoicing and payment.
Spell Auto Service Pro connects approved repair order work with Spell Business Pro. Teams can look up parts from the connected business system, send approved labor and parts to the point of sale workflow, retain the resulting ticket or invoice reference, and receive invoice and payment status updates back into the repair order. Final tax and authoritative invoice totals remain in Spell Business Pro.
Tenant owned connection
Connection settings and a connection test owned by the tenant.
Parts lookup
Look up parts from the connected business system.
Billing handoff
Approved repair order lines pushed to the connected invoicing and payment workflow.
Invoice references
External ticket and invoice references retained on the repair order.
Payment status updates
Invoiced, paid, and refunded status reflected back on the repair order.
Customer payment notices
Payment link and payment received customer notification hooks.
Regional configuration
Configure the workshop for the market you serve.
Spell Auto Service Pro includes North America and Saudi Arabia regional presets for interface conventions such as units, currency, language labels, labor rate defaults, and tax terminology. Final tax calculation and invoice compliance remain the responsibility of the connected Spell Business Pro configuration.
Units and currency
Miles or kilometers, USD or SAR display.
Service labels
English or Arabic service labels.
Labor and tax defaults
Default labor rate and tax label conventions.
Approval control
Configurable customer approval before work begins.
Storage fee policy
Configurable late pickup storage charges.
Why workshops choose it
Solution highlights.
Controlled service lifecycle
One workflow from appointment to vehicle release.
Digital evidence
Signed check in, inspection findings, photos, and approvals.
Customer transparency
Share findings, estimates, status, and payment information.
Multi location visibility
Standardize branches while retaining location level accountability.
Connected business operations
Send approved work to Spell Business Pro for invoicing and payment.
Actionable reminders
Follow up on inspections, registrations, warranties, and service needs.
FAQ
Common questions.
Can customers book service online?
Yes. A workshop can publish a branded booking link for customers to select a location, service, date, and time. A voice booking integration is also available for configured deployments.
Does Spell Auto Service Pro support customer approvals?
Yes. Workshops can send a secure estimate, present recommended labor and parts, and capture the customer's electronic approval or decline before work begins.
Can technicians attach inspection photos?
Yes. Digital inspections support result status, measurements, notes, and photo evidence. Attention or failed items can be converted into recommended repair order lines.
Does it support more than one workshop?
Yes. Spell Auto Service Pro supports multiple locations, branch staff, service bays, location scoped schedules, and branch performance views.
How does invoicing work?
Approved repair order work can be handed to Spell Business Pro for the authoritative invoice, applicable tax, and payment workflow. Invoice and payment status can then be reflected back in Spell Auto Service Pro.
Can the system send service reminders?
Yes. The platform supports configurable reminders for inspection, registration, and warranty dates using enabled communication channels. Available channels depend on the tenant's email and telephony setup.
Is Spell Auto Service Pro suitable for Saudi Arabia?
The module includes Saudi Arabia regional presets such as kilometers, SAR, Arabic service labels, and VAT terminology. Formal electronic invoicing and tax compliance are provided by the connected Spell Business Pro configuration within its approved scope.
Get started
Ready to connect your workshop operation?
See how Spell Auto Service Pro can give your service team a controlled workflow from customer booking to vehicle release, and connect approved work to Spell Business Pro.