Voice, routing, analytics, integrations

Contact center and unified communications that improve response and conversion.

We design and deploy IVR, routing, queues, recordings, and integrations that reduce wait times, improve quality, and strengthen customer experience across voice and messaging.

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IVR and routing Recordings and QA CRM integrations

What we deliver

IVR, routing, queues, and call flow design aligned to business goals
Call recording, QA workflows, and role based access controls
Agent and supervisor dashboards with operational reporting
PBX and unified communications setup including extensions, call groups, and after hours logic
CRM and helpdesk integrations including screen pops, case creation, and activity logging
Call tracking and attribution hooks when required
Security and compliance alignment including retention controls and audit logs

AI in the contact center

AI is optional and governed. It is applied to reduce manual effort and improve visibility while keeping review controls in place.

Call summaries and structured notes for faster follow up
Sentiment and quality signals to support coaching and QA
Agent assist knowledge workflows for consistent responses

Common engagements

Pick a starting point. We align scope, timeline, and measurable outcomes before implementation.

Contact center assessment

Review call flows, routing, staffing, reporting, and integrations, then deliver a prioritized improvement plan.

Best for existing environments that need performance and quality improvements.

New setup and rollout

Design IVR, queues, schedules, recording rules, and training workflows, then launch with testing and monitoring.

Best for new deployments and major redesigns.

CRM integration and reporting

Connect calls to CRM and helpdesk workflows, automate logging, and deliver dashboards for outcomes and performance.

Best for teams that want end to end visibility from call to revenue or resolution.

Delivery approach

Map call types, business rules, and success metrics
Design routing and IVR flows with clear fallbacks
Configure recordings, retention, access controls, and QA workflows
Integrate CRM and reporting with audit-ready event trails
Test end to end, then launch with monitoring and an improvement cadence

What you get

Call flow documentation and routing logic
Recording and retention policies aligned to your needs
Dashboards and reporting definitions
Integration plan and implementation for CRM or helpdesk
Runbooks and support options for ongoing operations

Ready to improve response and quality

Tell us your current platform, call volume, and what you want to improve. We will respond with a clear recommended path.

Next step

We can start with an assessment or go directly into a design and rollout plan for your contact center and unified communications stack.

Request a Contact Center Assessment View Work All Services