FAQs

Spell Solutions is a US-based company. We support clients globally, with sales coverage across North America and the MENA region.

Delivery is managed directly under Spell Solutions leadership with clear accountability, project governance, and professional delivery standards. When specialized support is required, it is governed under the same quality and security controls.

We work with growth teams and operations teams in regulated and high-throughput environments, including healthcare, automotive, manufacturing, distribution, media, and corporate enterprise.

Start with a short discovery call. We confirm goals, constraints, timelines, and success metrics, then propose a clear scope and the fastest path to a reliable outcome.

We offer fixed-scope delivery, dedicated teams, and managed services with SLA-based operations. We’ll recommend the right model based on urgency and complexity.

You get a clear operating cadence: milestones, weekly status updates, risk tracking, and documentation for decisions and handoffs.

We support AWS, Azure, and Google Cloud, including hybrid patterns when required.

Yes. We handle assessment, migration planning, landing zones, security controls, and modernization pathways that reduce risk and improve reliability.

Yes. We typically use IaC to standardize environments, enforce security guardrails, and enable repeatable deployments across accounts and regions.

Monitoring, patching, backups, incident response, operational reporting, and continuous optimization for cost and performance.

Yes. SLA terms depend on scope and criticality. We align response targets, escalation paths, and reporting expectations before launch.

IVR design, routing, queues, call recording, QA analytics, PBX and unified communications, and integrations with CRM and helpdesk tools.

Yes. We focus on speed-to-answer, routing rules, agent workflows, call tracking, and follow-up automation to improve conversion.

Both. We implement AI inside products and also as an internal efficiency layer, with governance, access controls, and measurable outcomes.

Yes. Translation, subtitling, dubbing and localization workflows can be implemented with review controls and formatting preservation where needed.

Email, SMS, WhatsApp, landing pages, lead routing, segmentation, attribution, and reporting. We focus on lifecycle journeys that convert.

Yes. We connect marketing journeys to CRM ownership, call tracking, appointment scheduling, and follow-up automation so nothing falls through.

We apply least-privilege access, logging, environment separation, and governance controls. Security is designed into architecture, not bolted on later.

Yes. We align delivery to compliance expectations, audit readiness, and documented controls where required.